Frequently Asked Questions
“Your Precious Gems, Our Commitment to Excellence”
Welcome to Aquamarine’s FAQ page! Here, you will find answers to some of the most common questions about our products, services, and policies. Whether you have questions about shipping, returns, or caring for your jewelry, we’ve got you covered. If you can’t find what you’re looking for, feel free to reach out to us directly.
SELECT A CATEGORY
Custom & Special Requests
1.Frequently Asked Questions (FAQ) about Custom & Special Requests
Q:Can I request a specific type of jade for my custom piece?
A: Yes, you can choose from a wide range of jade varieties, including nephrite, jadeite, and other colors such as green, white, lavender, and more. If you’re unsure which type suits your preferences, our experts can guide you in selecting the best jade for your piece.
Q: Do you offer custom engraving or inscriptions on jade products?
A: Yes, we offer custom engraving services for both jade jewelry and carvings. Whether you wish to add a name, date, message, or symbol, we can personalize your item to make it even more meaningful. Please provide your engraving details when placing your custom order.
Q: Can I request a special shape or design for a jade figurine or carving?
A: Yes, we can create jade figurines and carvings in almost any shape or design. Whether you want a symbolic animal, a mythological figure, or a custom design that holds personal significance, our artisans are experienced in turning your ideas into stunning jade artwork.
Q: How do I place a custom order?
A: To place a custom order, please contact us via our website’s contact form or reach out directly to our customer service team. Share your requirements and ideas, and we will guide you through the entire process, from design to completion. Our team will ensure that the final product meets your expectations.
Q: What if I want to make changes to my custom order after it’s been placed?
A: We strive to ensure that you’re completely satisfied with your custom order. If you wish to make changes, please inform us as soon as possible. Changes can be made at different stages of the design process, but once production has started, changes may not be possible. We recommend finalizing all details before confirming the order.
Q: Can I request a jade product in a non-traditional color or style?
A: Yes, we can accommodate non-traditional requests. Whether you’re interested in a unique color of jade, an unconventional design, or an innovative combination of elements, we are open to exploring new ideas and creating custom pieces that stand out.
2. Can I customize a jade product?
Yes, we offer customization services. Whether you want to personalize a jade jewelry piece or have a specific carving design in mind, our skilled artisans can create a piece tailored to your specifications. Please contact our customer service team with your custom request.
3. How long does it take to make a custom jade product?
The typical production time for a custom jade item is 3-6 weeks, depending on the complexity and design. We will keep you updated throughout the process and notify you once your custom piece is ready.
4. What information do I need to provide for a custom jade piece?
To create your custom piece, we will need the following details:
- Type of product (jewelry, figurine, pendant, carving, etc.)
- Design ideas or sketches (if available)
- Preferred jade color and texture (e.g., green, white, lavender, or others)
- Size or dimensions (if applicable)
- Any engraving or personalization requests Once we have these details, our team will discuss the design and provide you with an estimate.
5. Additional Information
- Consultation Services: If you’re unsure about the design or type of jade, we offer personalized consultation services. Our experts will help you select the perfect jade and design based on your preferences.
- Quality Assurance: All custom pieces are crafted using the highest quality jade and materials. We guarantee that your custom jade product will be a beautiful, durable piece of art.
- Order Process: From concept to delivery, we ensure a smooth process for custom orders. Our team will keep you informed at every step, and we will provide you with updates on your product’s progress.