Frequently Asked Questions
“Your Precious Gems, Our Commitment to Excellence”
Welcome to Aquamarine’s FAQ page! Here, you will find answers to some of the most common questions about our products, services, and policies. Whether you have questions about shipping, returns, or caring for your jewelry, we’ve got you covered. If you can’t find what you’re looking for, feel free to reach out to us directly.
SELECT A CATEGORY
Returns & Exchanges
1. What is your return and exchange policy?
We offer a 30-day return and exchange policy. You may request a return or exchange within 30 days of receiving your product, provided the item is unused, undamaged, and in its original packaging. Please include proof of purchase and photos of the product when making your request.
2. How do I return or exchange an item?
Please contact our customer service team for assistance and provide the reason for the return or exchange. We will guide you through the process and provide the necessary return address. For returns, please ensure that the item is well-packed, and we recommend using a trackable shipping method.